Account/Payment Questions (Log In to Owner Portal First)
Can I pay my assessments online?
Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.
How do I check my account balance?
Click on Billing on the left menu. You may need to scroll down slightly.
Why is my account balance shown in parentheses?
This means that you have a credit balance on your account and no payment is due.
Why does my account balance start in March 2023?
TMGA switched to Vantaca on March 1, 2023. Any transactions before then are not reflected on the Owner Portal.
How do I download my account statement?
Click on Billing, then Download Statement.
How do I sign up for direct debit (ACH) payments?
Click on Make a Payment on the Dashboard. Select Auto-Draft and then enroll your property.
When are direct debit payments deducted from my bank account?
Direct debit payments are deducted from your bank account on the 10th day of the month in which they are due.
Can I pay by credit card?
Yes. From the Dashboard, click on Make a Payment, then select the Credit Card option. You will be redirected to the website for Pacific Western Bank’s Homeowners Association Services. From there, you can make a one-time payment or set up recurring payments.
I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal?
Log into your owner portal by entering your Login information in the top right corner of this site. If you don't already see all of your properties linked to your portal you can scroll to the bottom of the page, and click the Submit a New Request button. From there, click the General Request button and select "General Question" from the Choose Type of Request Drop-down box. Please provide the details of the accounts you would like to link, and let us know what your mailing address is if it is not already the same on all accounts.
I have a question about my account or billing. How do I contact the management company?
Log into your owner portal by entering your Login information in the top right corner of this site. Once logged in, scroll to the bottom of the page, and Click the Submit a New Request button. From there, click the General Request button and select "Billing Question" from the Choose Type of Request Drop-down box. You can select "General Question" if you need information about your association but not specifically about your owner account.
Correspondence and Service Requests (Log In to Owner Portal First)
How do I sign up to receive notices by email?
Select My Contact Info from the left menu, then update your billing and general communication preferences. Make sure to use an email address that you check regularly.
What is a Service Request?
A Service Request is anything for which you need help, including billing questions and problems that require our attention.
How do I submit a Service Request?Select My Items from the left menu, then click on Submit a Request. Select General Request, fill out all of the required information, then click on Submit Form.
How do I check on the status of a Service Request?
On the Dashboard, scroll to the bottom of the page, then click on the request. You can also select My Items from the left menu to view your list of Service Requests.
How do I submit an Architectural Change Request (ARC Request) through the Portal? Select My Items from the left menu, then click on Submit a Request. Select ARC Request. Provide the required information then Submit Form.
How do I check on the status of my ARC Request?
From the Dashboard or My Items page, click on the ARC Request for an updated status.
Legal Documents and Rules
What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
What are the Articles of Incorporation?
What are Declaration of Covenants, Conditions and Restrictions?
The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:
What are Bylaws?
The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:
What are Rules & Regulations?
Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.